Aravago Travel

I. General provisions

1. Scope

1.1. Unless otherwise agreed, the general provisions set forth in Section I apply to all contracts concluded by Aravago with its Travellers.

2. Special provisions for distance selling and field sales business

2.1. Contract data are stored for invoicing purposes and are provided to the Traveller in the form of a confirmation via email.

2.2. The place of performance for all transactions is Eschen, Liechtenstein.

2.3. The contractual, order and business language is German or English.

2.4. Invoices are issued in Swiss francs (CHF).

2.5. The Traveller’s delivery/contact address is taken to be the address last provided to the tour operator (e.g. email address). Any changes must be reported by the Traveller immediately. The Traveller is advised to report any changes in writing.

3. General information/insolvency protection

3.1. Customer payments made for Aravago package tours are insured with Swiss Travel Security in accordance with Article 20 of the Liechtenstein Package Travel Act (Pauschalreisegesetz, PRG).

3.2. The full or partial invalidity of any individual provisions of these Terms and Conditions of Travel or their nullity will not result in the invalidity of the Terms and Conditions of Travel and will not affect them. The invalidity of the travel contract arranged will not affect the brokerage contract with Aravago.

3.3. Aravago is not obliged to participate in any dispute resolution proceedings and will not participate in dispute resolution proceedings before a consumer arbitration board.

3.4. For the sake of legibility, these Terms and Conditions of Travel use male pronouns. In accordance with the principle of equal treatment, any such references apply as a general principle to all genders. Male pronouns are used for editorial purposes only and do not have any significance.

4. Applicable law and jurisdiction

4.1. The law of Liechtenstein shall be exclusively applicable.

4.2. The competent court is the Princely Court of Justice in Vaduz, Liechtenstein.

5. Definitions and special terms and conditions

5.1. A travel agent is a different business operator from a tour operator that contractually promises or offers package tours created by a tour operator (Article 3(1)(h) PRG). It is only involved in the brokerage or conclusion of package tour contracts, and not the brokerage of individual travel services, such as a flight (BuA 2019/101, 21 et seq).

5.2. A tour operator is a business operator that either, directly or through or in partnership with another entrepreneur, organises package tours and promises or offers them under contract, or a business operator that transmits the Traveller’s data to another business operator in situations involving related online booking processes according to Article 3(1)(b), line 2, sub-letter ee PRG (Article 3(1)(g) PRG).

5.3. A package tour according to Article 3(1)(b) PRG involves (simply put) the bundling together of at least two different types of travel services (e.g. transportation and accommodation) into a single offer for the same Traveller and the same trip.

5.4. The following conditions represent the contractual text according to which Aravago, acting either as a travel agent (Section II) or as a tour operator (Section III), concludes contracts with its Travellers (NB pursuant to Article 3(1)(f) PRG).

5.5. Unless agreed otherwise, the contract applies mutatis mutandis to contracts concerning the brokerage or provision of individual travel services (e.g. only a flight booking), for which Aravago acts as a tour operator (section II.) and concludes contracts with its Travellers.

5.6. The Special Terms and Conditions of the intermediated overall service providers, individual service providers and transport companies also apply.

I. General provisions

1. Scope

1.1. Unless otherwise agreed, the general provisions set forth in Section I apply to all contracts concluded by Aravago with its Travellers.

2. Special provisions for distance selling and field sales business

2.1. Contract data are stored for invoicing purposes and are provided to the Traveller in the form of a confirmation via email.

2.2. The place of performance for all transactions is Eschen, Liechtenstein.

2.3. The contractual, order and business language is German or English.

2.4. Invoices are issued in Swiss francs (CHF).

2.5. The Traveller’s delivery/contact address is taken to be the address last provided to the tour operator (e.g. email address). Any changes must be reported by the Traveller immediately. The Traveller is advised to report any changes in writing.

3. General information/insolvency protection

3.1. Customer payments made for Aravago package tours are insured with Swiss Travel Security in accordance with Article 20 of the Liechtenstein Package Travel Act (Pauschalreisegesetz, PRG).

3.2. The full or partial invalidity of any individual provisions of these Terms and Conditions of Travel or their nullity will not result in the invalidity of the Terms and Conditions of Travel and will not affect them. The invalidity of the travel contract arranged will not affect the brokerage contract with Aravago.

3.3. Aravago is not obliged to participate in any dispute resolution proceedings and will not participate in dispute resolution proceedings before a consumer arbitration board.

3.4. For the sake of legibility, these Terms and Conditions of Travel use male pronouns. In accordance with the principle of equal treatment, any such references apply as a general principle to all genders. Male pronouns are used for editorial purposes only and do not have any significance.

4. Applicable law and jurisdiction

4.1. The law of Liechtenstein shall be exclusively applicable.

4.2. The competent court is the Princely Court of Justice in Vaduz, Liechtenstein.

5. Definitions and special terms and conditions

5.1. A travel agent is a different business operator from a tour operator that contractually promises or offers package tours created by a tour operator (Article 3(1)(h) PRG). It is only involved in the brokerage or conclusion of package tour contracts, and not the brokerage of individual travel services, such as a flight (BuA 2019/101, 21 et seq).

5.2. A tour operator is a business operator that either, directly or through or in partnership with another entrepreneur, organises package tours and promises or offers them under contract, or a business operator that transmits the Traveller’s data to another business operator in situations involving related online booking processes according to Article 3(1)(b), line 2, sub-letter ee PRG (Article 3(1)(g) PRG).

5.3. A package tour according to Article 3(1)(b) PRG involves (simply put) the bundling together of at least two different types of travel services (e.g. transportation and accommodation) into a single offer for the same Traveller and the same trip.

5.4. The following conditions represent the contractual text according to which Aravago, acting either as a travel agent (Section II) or as a tour operator (Section III), concludes contracts with its Travellers (NB pursuant to Article 3(1)(f) PRG).

5.5. Unless agreed otherwise, the contract applies mutatis mutandis to contracts concerning the brokerage or provision of individual travel services (e.g. only a flight booking), for which Aravago acts as a tour operator (section II.) and concludes contracts with its Travellers.

5.6. The Special Terms and Conditions of the intermediated overall service providers, individual service providers and transport companies also apply.

I. General provisions

1. Scope

1.1. Unless otherwise agreed, the general provisions set forth in Section I apply to all contracts concluded by Aravago with its Travellers.

2. Special provisions for distance selling and field sales business

2.1. Contract data are stored for invoicing purposes and are provided to the Traveller in the form of a confirmation via email.

2.2. The place of performance for all transactions is Eschen, Liechtenstein.

2.3. The contractual, order and business language is German or English.

2.4. Invoices are issued in Swiss francs (CHF).

2.5. The Traveller’s delivery/contact address is taken to be the address last provided to the tour operator (e.g. email address). Any changes must be reported by the Traveller immediately. The Traveller is advised to report any changes in writing.

3. General information/insolvency protection

3.1. Customer payments made for Aravago package tours are insured with Swiss Travel Security in accordance with Article 20 of the Liechtenstein Package Travel Act (Pauschalreisegesetz, PRG).

3.2. The full or partial invalidity of any individual provisions of these Terms and Conditions of Travel or their nullity will not result in the invalidity of the Terms and Conditions of Travel and will not affect them. The invalidity of the travel contract arranged will not affect the brokerage contract with Aravago.

3.3. Aravago is not obliged to participate in any dispute resolution proceedings and will not participate in dispute resolution proceedings before a consumer arbitration board.

3.4. For the sake of legibility, these Terms and Conditions of Travel use male pronouns. In accordance with the principle of equal treatment, any such references apply as a general principle to all genders. Male pronouns are used for editorial purposes only and do not have any significance.

4. Applicable law and jurisdiction

4.1. The law of Liechtenstein shall be exclusively applicable.

4.2. The competent court is the Princely Court of Justice in Vaduz, Liechtenstein.

5. Definitions and special terms and conditions

5.1. A travel agent is a different business operator from a tour operator that contractually promises or offers package tours created by a tour operator (Article 3(1)(h) PRG). It is only involved in the brokerage or conclusion of package tour contracts, and not the brokerage of individual travel services, such as a flight (BuA 2019/101, 21 et seq).

5.2. A tour operator is a business operator that either, directly or through or in partnership with another entrepreneur, organises package tours and promises or offers them under contract, or a business operator that transmits the Traveller’s data to another business operator in situations involving related online booking processes according to Article 3(1)(b), line 2, sub-letter ee PRG (Article 3(1)(g) PRG).

5.3. A package tour according to Article 3(1)(b) PRG involves (simply put) the bundling together of at least two different types of travel services (e.g. transportation and accommodation) into a single offer for the same Traveller and the same trip.

5.4. The following conditions represent the contractual text according to which Aravago, acting either as a travel agent (Section II) or as a tour operator (Section III), concludes contracts with its Travellers (NB pursuant to Article 3(1)(f) PRG).

5.5. Unless agreed otherwise, the contract applies mutatis mutandis to contracts concerning the brokerage or provision of individual travel services (e.g. only a flight booking), for which Aravago acts as a tour operator (section II.) and concludes contracts with its Travellers.

5.6. The Special Terms and Conditions of the intermediated overall service providers, individual service providers and transport companies also apply.

I. General provisions

1. Scope

1.1. Unless otherwise agreed, the general provisions set forth in Section I apply to all contracts concluded by Aravago with its Travellers.

2. Special provisions for distance selling and field sales business

2.1. Contract data are stored for invoicing purposes and are provided to the Traveller in the form of a confirmation via email.

2.2. The place of performance for all transactions is Eschen, Liechtenstein.

2.3. The contractual, order and business language is German or English.

2.4. Invoices are issued in Swiss francs (CHF).

2.5. The Traveller’s delivery/contact address is taken to be the address last provided to the tour operator (e.g. email address). Any changes must be reported by the Traveller immediately. The Traveller is advised to report any changes in writing.

3. General information/insolvency protection

3.1. Customer payments made for Aravago package tours are insured with Swiss Travel Security in accordance with Article 20 of the Liechtenstein Package Travel Act (Pauschalreisegesetz, PRG).

3.2. The full or partial invalidity of any individual provisions of these Terms and Conditions of Travel or their nullity will not result in the invalidity of the Terms and Conditions of Travel and will not affect them. The invalidity of the travel contract arranged will not affect the brokerage contract with Aravago.

3.3. Aravago is not obliged to participate in any dispute resolution proceedings and will not participate in dispute resolution proceedings before a consumer arbitration board.

3.4. For the sake of legibility, these Terms and Conditions of Travel use male pronouns. In accordance with the principle of equal treatment, any such references apply as a general principle to all genders. Male pronouns are used for editorial purposes only and do not have any significance.

4. Applicable law and jurisdiction

4.1. The law of Liechtenstein shall be exclusively applicable.

4.2. The competent court is the Princely Court of Justice in Vaduz, Liechtenstein.

5. Definitions and special terms and conditions

5.1. A travel agent is a different business operator from a tour operator that contractually promises or offers package tours created by a tour operator (Article 3(1)(h) PRG). It is only involved in the brokerage or conclusion of package tour contracts, and not the brokerage of individual travel services, such as a flight (BuA 2019/101, 21 et seq).

5.2. A tour operator is a business operator that either, directly or through or in partnership with another entrepreneur, organises package tours and promises or offers them under contract, or a business operator that transmits the Traveller’s data to another business operator in situations involving related online booking processes according to Article 3(1)(b), line 2, sub-letter ee PRG (Article 3(1)(g) PRG).

5.3. A package tour according to Article 3(1)(b) PRG involves (simply put) the bundling together of at least two different types of travel services (e.g. transportation and accommodation) into a single offer for the same Traveller and the same trip.

5.4. The following conditions represent the contractual text according to which Aravago, acting either as a travel agent (Section II) or as a tour operator (Section III), concludes contracts with its Travellers (NB pursuant to Article 3(1)(f) PRG).

5.5. Unless agreed otherwise, the contract applies mutatis mutandis to contracts concerning the brokerage or provision of individual travel services (e.g. only a flight booking), for which Aravago acts as a tour operator (section II.) and concludes contracts with its Travellers.

5.6. The Special Terms and Conditions of the intermediated overall service providers, individual service providers and transport companies also apply.

II. ARAVAGO AS A TRAVEL AGENT

6. Application of the Terms and Conditions to activities as a travel agent

6.1. The following terms and conditions constitute the basis of the contract entered into by Travellers with Aravago as the travel agent.

7. Booking and travel confirmation

7.1. Upon the issue of the booking order, the Traveller offers to conclude a binding agency contract with Aravago concerning accommodation, transportation, other tourist services, or a package holiday from a third-party provider. The booking may be placed in writing, verbally, by fax or email and is binding for the Traveller from the time it is submitted to Aravago. Any person who books for themselves or for others will be deemed to be acting on behalf of all persons specified and – unless stated otherwise – shall bear the obligations under the order towards Aravago.

7.2. According to Article 7 PRG, Aravago shall provide the Traveller with a travel confirmation containing all essential information concerning the booking along with the information required by law (Article 7 PRG) upon or promptly after conclusion of the contract. In the event of an in-person booking, there is a right to obtain confirmation by hard copy document; for electronic business transactions, a durable data medium (e.g. email) is sufficient.

7.3. Aravago stores and archives the brokerage agreement. The conclusion of the travel contract establishes rights and obligations for the Traveller.

7.4. The Traveller is liable for the contractual obligations of all participants registered by him as well as for his own. Unless stated otherwise, he shall be deemed to be the client and shall bear all obligations arising under the order placed with Aravago (e.g. payments, cancellations).

7.5. Aravago may charge a service fee, a deposit and claim reimbursement for cash expenses associated with the booking.

8. Aravago’s duty to provide information

8.1. It is assumed to be common knowledge that a valid passport is generally required for travel abroad.

8.2. Aravago will inform the Traveller – as far as relevant for the booked package tour – concerning the foreign passport, visas and health regulations applicable to entry, as well as the approximate deadlines for obtaining visas and completing health-related formalities (Article 5(1)(f) PRG). Upon request, Aravago will also provide information concerning foreign exchange and customs regulations. Liechtenstein citizens can obtain further general information from the Office for Foreign Affairs, from diplomatic representations or on the website of the Federal Department of Foreign Affairs (FDFA). The Traveller is individually responsible for compliance with all regulations.

8.3. Upon special request, Aravago will provide further information concerning special regulations applicable to foreign nationals, stateless persons and dual nationals.

8.4. According to Article 5 PRG, Aravago is obliged to present the services of the tour operator or individual service provider brokered to the best of its knowledge, taking into account the specific characteristics of the respective contract as well as the circumstances at the destination.

9. Liability of Aravago

9.1. The liability of Aravago includes:

- careful selection and review of tour operators and individual service providers;

- proper communication with and provision of full information to the Traveller (Articles 5, 6 and 16 PRG) including provision of the information sheet and the travel documents (Article 7 PRG);

- documented exchange of statements, payments and changes between Travellers and tour operators;

- booking errors (Article 18 PRG);

- warranty and compensation for damages in relation to the conclusion of contracts with tour operators outside the EEA, provided that Aravago demonstrates that the tour operator has complied with its statutory obligations (Articles 12–15 PRG)

9.2. Aravago shall not be liable for the provision of the services brokered.

9.3. In the travel confirmation, Aravago shall inform the Traveller concerning the name and address of the tour operator and, if applicable, the insurer, unless this information is already available.

9.4. Customer requests (e.g. sea view) are non-binding and do not establish any entitlement unless and until they have been confirmed by the tour operator in accordance with Article 7(2)(a) PRG. A customer request noted by Aravago does not constitute a binding commitment, but only a statement of intention to forward and examine the request.

10. Liability for inadequate performance

10.1. Aravago shall be liable to the Traveller for any losses resulting from breaches of duty, unless it is able to demonstrate that there was no wilful intent or gross negligence.

11. Duty to cooperate of the Traveller

11.1. The Traveller must provide Aravago with all personal (e.g. date of birth, nationality) and factual information (e.g. medications taken, prosthetics, animals) that is materially relevant for the package holiday in a timely manner, accurately and in full.

11.2. The Traveller must inform Aravago concerning all relevant circumstances relating to themselves and fellow Travellers (e.g. allergies, mobility restrictions, health status) in a timely manner – if necessary, along with valid proof (e.g. medical certificate) – if these are materially relevant for the travel offer or the provision of the package tour.

11.3. It is recommended that Travellers with limited mobility or special needs (e.g. specific medication) have their ability to travel assessed by a doctor before booking. The Traveller must inform Aravago immediately if any impairment arises after the contract has been concluded but before the start of the trip (written notification is recommended). Aravago shall then make a decision concerning participation or potential withdrawal from the contract. Aravago shall be entitled to full compensation in the event of withdrawal by Aravago if the Traveller does not fulfil this duty to provide information.

11.4. The Traveller must check all contractual documents transmitted by Aravago (e.g. travel contract, booking confirmation, vouchers) for accuracy and completeness. In case of errors or discrepancies, he must inform Aravago immediately, preferably in writing, so that they can be corrected. The Traveller shall bear any additional costs arising as a result of incorrect information (see Section III, points 16 et seq).

12. Payment processing

12.1. If Aravago issues invoices for tourism services and accepts payments, this shall be done in the name of and on behalf of the respective tour operator or individual service provider. This shall occur on the basis of the information provided by the tour operator/individual service provider.

12.2. Unless agreed otherwise, payment for services brokered shall be made in full within 30 days. If the booking is made less than 20 days before departure, payment is due immediately. Travel documents will not be sent or handed over unless and until payment has been made. The obligation to pay a deposit and the due date are specified in the booking confirmation. Payment methods are listed separately for each trip and may vary.

12.3. If the Traveller chooses to pay by credit card or debit card, he authorises Aravago and/or the tour operator to collect the price owed using the credit card details or to forward them to the tour operator.

12.4. Personal data (credit card number, account number, bank code, name, address) are encrypted with 128-bit SSL for credit card or direct debit payments over the internet. Aravago’s Privacy Policy, which forms part of these GTC, is applicable. Aravago is not obliged to provide tickets or travel documents until payment has been received in full. However, the Traveller shall remain obliged to perform under the contract.

12.5. Even if Aravago receives payments, the compensation and cancellation fees of the respective tour operator shall apply. Aravago reserves the right to claim full compensation in the event of cancellation or rebooking.

II. ARAVAGO AS A TRAVEL AGENT

6. Application of the Terms and Conditions to activities as a travel agent

6.1. The following terms and conditions constitute the basis of the contract entered into by Travellers with Aravago as the travel agent.

7. Booking and travel confirmation

7.1. Upon the issue of the booking order, the Traveller offers to conclude a binding agency contract with Aravago concerning accommodation, transportation, other tourist services, or a package holiday from a third-party provider. The booking may be placed in writing, verbally, by fax or email and is binding for the Traveller from the time it is submitted to Aravago. Any person who books for themselves or for others will be deemed to be acting on behalf of all persons specified and – unless stated otherwise – shall bear the obligations under the order towards Aravago.

7.2. According to Article 7 PRG, Aravago shall provide the Traveller with a travel confirmation containing all essential information concerning the booking along with the information required by law (Article 7 PRG) upon or promptly after conclusion of the contract. In the event of an in-person booking, there is a right to obtain confirmation by hard copy document; for electronic business transactions, a durable data medium (e.g. email) is sufficient.

7.3. Aravago stores and archives the brokerage agreement. The conclusion of the travel contract establishes rights and obligations for the Traveller.

7.4. The Traveller is liable for the contractual obligations of all participants registered by him as well as for his own. Unless stated otherwise, he shall be deemed to be the client and shall bear all obligations arising under the order placed with Aravago (e.g. payments, cancellations).

7.5. Aravago may charge a service fee, a deposit and claim reimbursement for cash expenses associated with the booking.

8. Aravago’s duty to provide information

8.1. It is assumed to be common knowledge that a valid passport is generally required for travel abroad.

8.2. Aravago will inform the Traveller – as far as relevant for the booked package tour – concerning the foreign passport, visas and health regulations applicable to entry, as well as the approximate deadlines for obtaining visas and completing health-related formalities (Article 5(1)(f) PRG). Upon request, Aravago will also provide information concerning foreign exchange and customs regulations. Liechtenstein citizens can obtain further general information from the Office for Foreign Affairs, from diplomatic representations or on the website of the Federal Department of Foreign Affairs (FDFA). The Traveller is individually responsible for compliance with all regulations.

8.3. Upon special request, Aravago will provide further information concerning special regulations applicable to foreign nationals, stateless persons and dual nationals.

8.4. According to Article 5 PRG, Aravago is obliged to present the services of the tour operator or individual service provider brokered to the best of its knowledge, taking into account the specific characteristics of the respective contract as well as the circumstances at the destination.

9. Liability of Aravago

9.1. The liability of Aravago includes:

- careful selection and review of tour operators and individual service providers;

- proper communication with and provision of full information to the Traveller (Articles 5, 6 and 16 PRG) including provision of the information sheet and the travel documents (Article 7 PRG);

- documented exchange of statements, payments and changes between Travellers and tour operators;

- booking errors (Article 18 PRG);

- warranty and compensation for damages in relation to the conclusion of contracts with tour operators outside the EEA, provided that Aravago demonstrates that the tour operator has complied with its statutory obligations (Articles 12–15 PRG)

9.2. Aravago shall not be liable for the provision of the services brokered.

9.3. In the travel confirmation, Aravago shall inform the Traveller concerning the name and address of the tour operator and, if applicable, the insurer, unless this information is already available.

9.4. Customer requests (e.g. sea view) are non-binding and do not establish any entitlement unless and until they have been confirmed by the tour operator in accordance with Article 7(2)(a) PRG. A customer request noted by Aravago does not constitute a binding commitment, but only a statement of intention to forward and examine the request.

10. Liability for inadequate performance

10.1. Aravago shall be liable to the Traveller for any losses resulting from breaches of duty, unless it is able to demonstrate that there was no wilful intent or gross negligence.

11. Duty to cooperate of the Traveller

11.1. The Traveller must provide Aravago with all personal (e.g. date of birth, nationality) and factual information (e.g. medications taken, prosthetics, animals) that is materially relevant for the package holiday in a timely manner, accurately and in full.

11.2. The Traveller must inform Aravago concerning all relevant circumstances relating to themselves and fellow Travellers (e.g. allergies, mobility restrictions, health status) in a timely manner – if necessary, along with valid proof (e.g. medical certificate) – if these are materially relevant for the travel offer or the provision of the package tour.

11.3. It is recommended that Travellers with limited mobility or special needs (e.g. specific medication) have their ability to travel assessed by a doctor before booking. The Traveller must inform Aravago immediately if any impairment arises after the contract has been concluded but before the start of the trip (written notification is recommended). Aravago shall then make a decision concerning participation or potential withdrawal from the contract. Aravago shall be entitled to full compensation in the event of withdrawal by Aravago if the Traveller does not fulfil this duty to provide information.

11.4. The Traveller must check all contractual documents transmitted by Aravago (e.g. travel contract, booking confirmation, vouchers) for accuracy and completeness. In case of errors or discrepancies, he must inform Aravago immediately, preferably in writing, so that they can be corrected. The Traveller shall bear any additional costs arising as a result of incorrect information (see Section III, points 16 et seq).

12. Payment processing

12.1. If Aravago issues invoices for tourism services and accepts payments, this shall be done in the name of and on behalf of the respective tour operator or individual service provider. This shall occur on the basis of the information provided by the tour operator/individual service provider.

12.2. Unless agreed otherwise, payment for services brokered shall be made in full within 30 days. If the booking is made less than 20 days before departure, payment is due immediately. Travel documents will not be sent or handed over unless and until payment has been made. The obligation to pay a deposit and the due date are specified in the booking confirmation. Payment methods are listed separately for each trip and may vary.

12.3. If the Traveller chooses to pay by credit card or debit card, he authorises Aravago and/or the tour operator to collect the price owed using the credit card details or to forward them to the tour operator.

12.4. Personal data (credit card number, account number, bank code, name, address) are encrypted with 128-bit SSL for credit card or direct debit payments over the internet. Aravago’s Privacy Policy, which forms part of these GTC, is applicable. Aravago is not obliged to provide tickets or travel documents until payment has been received in full. However, the Traveller shall remain obliged to perform under the contract.

12.5. Even if Aravago receives payments, the compensation and cancellation fees of the respective tour operator shall apply. Aravago reserves the right to claim full compensation in the event of cancellation or rebooking.

II. ARAVAGO AS A TRAVEL AGENT

6. Application of the Terms and Conditions to activities as a travel agent

6.1. The following terms and conditions constitute the basis of the contract entered into by Travellers with Aravago as the travel agent.

7. Booking and travel confirmation

7.1. Upon the issue of the booking order, the Traveller offers to conclude a binding agency contract with Aravago concerning accommodation, transportation, other tourist services, or a package holiday from a third-party provider. The booking may be placed in writing, verbally, by fax or email and is binding for the Traveller from the time it is submitted to Aravago. Any person who books for themselves or for others will be deemed to be acting on behalf of all persons specified and – unless stated otherwise – shall bear the obligations under the order towards Aravago.

7.2. According to Article 7 PRG, Aravago shall provide the Traveller with a travel confirmation containing all essential information concerning the booking along with the information required by law (Article 7 PRG) upon or promptly after conclusion of the contract. In the event of an in-person booking, there is a right to obtain confirmation by hard copy document; for electronic business transactions, a durable data medium (e.g. email) is sufficient.

7.3. Aravago stores and archives the brokerage agreement. The conclusion of the travel contract establishes rights and obligations for the Traveller.

7.4. The Traveller is liable for the contractual obligations of all participants registered by him as well as for his own. Unless stated otherwise, he shall be deemed to be the client and shall bear all obligations arising under the order placed with Aravago (e.g. payments, cancellations).

7.5. Aravago may charge a service fee, a deposit and claim reimbursement for cash expenses associated with the booking.

8. Aravago’s duty to provide information

8.1. It is assumed to be common knowledge that a valid passport is generally required for travel abroad.

8.2. Aravago will inform the Traveller – as far as relevant for the booked package tour – concerning the foreign passport, visas and health regulations applicable to entry, as well as the approximate deadlines for obtaining visas and completing health-related formalities (Article 5(1)(f) PRG). Upon request, Aravago will also provide information concerning foreign exchange and customs regulations. Liechtenstein citizens can obtain further general information from the Office for Foreign Affairs, from diplomatic representations or on the website of the Federal Department of Foreign Affairs (FDFA). The Traveller is individually responsible for compliance with all regulations.

8.3. Upon special request, Aravago will provide further information concerning special regulations applicable to foreign nationals, stateless persons and dual nationals.

8.4. According to Article 5 PRG, Aravago is obliged to present the services of the tour operator or individual service provider brokered to the best of its knowledge, taking into account the specific characteristics of the respective contract as well as the circumstances at the destination.

9. Liability of Aravago

9.1. The liability of Aravago includes:

- careful selection and review of tour operators and individual service providers;

- proper communication with and provision of full information to the Traveller (Articles 5, 6 and 16 PRG) including provision of the information sheet and the travel documents (Article 7 PRG);

- documented exchange of statements, payments and changes between Travellers and tour operators;

- booking errors (Article 18 PRG);

- warranty and compensation for damages in relation to the conclusion of contracts with tour operators outside the EEA, provided that Aravago demonstrates that the tour operator has complied with its statutory obligations (Articles 12–15 PRG)

9.2. Aravago shall not be liable for the provision of the services brokered.

9.3. In the travel confirmation, Aravago shall inform the Traveller concerning the name and address of the tour operator and, if applicable, the insurer, unless this information is already available.

9.4. Customer requests (e.g. sea view) are non-binding and do not establish any entitlement unless and until they have been confirmed by the tour operator in accordance with Article 7(2)(a) PRG. A customer request noted by Aravago does not constitute a binding commitment, but only a statement of intention to forward and examine the request.

10. Liability for inadequate performance

10.1. Aravago shall be liable to the Traveller for any losses resulting from breaches of duty, unless it is able to demonstrate that there was no wilful intent or gross negligence.

11. Duty to cooperate of the Traveller

11.1. The Traveller must provide Aravago with all personal (e.g. date of birth, nationality) and factual information (e.g. medications taken, prosthetics, animals) that is materially relevant for the package holiday in a timely manner, accurately and in full.

11.2. The Traveller must inform Aravago concerning all relevant circumstances relating to themselves and fellow Travellers (e.g. allergies, mobility restrictions, health status) in a timely manner – if necessary, along with valid proof (e.g. medical certificate) – if these are materially relevant for the travel offer or the provision of the package tour.

11.3. It is recommended that Travellers with limited mobility or special needs (e.g. specific medication) have their ability to travel assessed by a doctor before booking. The Traveller must inform Aravago immediately if any impairment arises after the contract has been concluded but before the start of the trip (written notification is recommended). Aravago shall then make a decision concerning participation or potential withdrawal from the contract. Aravago shall be entitled to full compensation in the event of withdrawal by Aravago if the Traveller does not fulfil this duty to provide information.

11.4. The Traveller must check all contractual documents transmitted by Aravago (e.g. travel contract, booking confirmation, vouchers) for accuracy and completeness. In case of errors or discrepancies, he must inform Aravago immediately, preferably in writing, so that they can be corrected. The Traveller shall bear any additional costs arising as a result of incorrect information (see Section III, points 16 et seq).

12. Payment processing

12.1. If Aravago issues invoices for tourism services and accepts payments, this shall be done in the name of and on behalf of the respective tour operator or individual service provider. This shall occur on the basis of the information provided by the tour operator/individual service provider.

12.2. Unless agreed otherwise, payment for services brokered shall be made in full within 30 days. If the booking is made less than 20 days before departure, payment is due immediately. Travel documents will not be sent or handed over unless and until payment has been made. The obligation to pay a deposit and the due date are specified in the booking confirmation. Payment methods are listed separately for each trip and may vary.

12.3. If the Traveller chooses to pay by credit card or debit card, he authorises Aravago and/or the tour operator to collect the price owed using the credit card details or to forward them to the tour operator.

12.4. Personal data (credit card number, account number, bank code, name, address) are encrypted with 128-bit SSL for credit card or direct debit payments over the internet. Aravago’s Privacy Policy, which forms part of these GTC, is applicable. Aravago is not obliged to provide tickets or travel documents until payment has been received in full. However, the Traveller shall remain obliged to perform under the contract.

12.5. Even if Aravago receives payments, the compensation and cancellation fees of the respective tour operator shall apply. Aravago reserves the right to claim full compensation in the event of cancellation or rebooking.

II. ARAVAGO AS A TRAVEL AGENT

6. Application of the Terms and Conditions to activities as a travel agent

6.1. The following terms and conditions constitute the basis of the contract entered into by Travellers with Aravago as the travel agent.

7. Booking and travel confirmation

7.1. Upon the issue of the booking order, the Traveller offers to conclude a binding agency contract with Aravago concerning accommodation, transportation, other tourist services, or a package holiday from a third-party provider. The booking may be placed in writing, verbally, by fax or email and is binding for the Traveller from the time it is submitted to Aravago. Any person who books for themselves or for others will be deemed to be acting on behalf of all persons specified and – unless stated otherwise – shall bear the obligations under the order towards Aravago.

7.2. According to Article 7 PRG, Aravago shall provide the Traveller with a travel confirmation containing all essential information concerning the booking along with the information required by law (Article 7 PRG) upon or promptly after conclusion of the contract. In the event of an in-person booking, there is a right to obtain confirmation by hard copy document; for electronic business transactions, a durable data medium (e.g. email) is sufficient.

7.3. Aravago stores and archives the brokerage agreement. The conclusion of the travel contract establishes rights and obligations for the Traveller.

7.4. The Traveller is liable for the contractual obligations of all participants registered by him as well as for his own. Unless stated otherwise, he shall be deemed to be the client and shall bear all obligations arising under the order placed with Aravago (e.g. payments, cancellations).

7.5. Aravago may charge a service fee, a deposit and claim reimbursement for cash expenses associated with the booking.

8. Aravago’s duty to provide information

8.1. It is assumed to be common knowledge that a valid passport is generally required for travel abroad.

8.2. Aravago will inform the Traveller – as far as relevant for the booked package tour – concerning the foreign passport, visas and health regulations applicable to entry, as well as the approximate deadlines for obtaining visas and completing health-related formalities (Article 5(1)(f) PRG). Upon request, Aravago will also provide information concerning foreign exchange and customs regulations. Liechtenstein citizens can obtain further general information from the Office for Foreign Affairs, from diplomatic representations or on the website of the Federal Department of Foreign Affairs (FDFA). The Traveller is individually responsible for compliance with all regulations.

8.3. Upon special request, Aravago will provide further information concerning special regulations applicable to foreign nationals, stateless persons and dual nationals.

8.4. According to Article 5 PRG, Aravago is obliged to present the services of the tour operator or individual service provider brokered to the best of its knowledge, taking into account the specific characteristics of the respective contract as well as the circumstances at the destination.

9. Liability of Aravago

9.1. The liability of Aravago includes:

- careful selection and review of tour operators and individual service providers;

- proper communication with and provision of full information to the Traveller (Articles 5, 6 and 16 PRG) including provision of the information sheet and the travel documents (Article 7 PRG);

- documented exchange of statements, payments and changes between Travellers and tour operators;

- booking errors (Article 18 PRG);

- warranty and compensation for damages in relation to the conclusion of contracts with tour operators outside the EEA, provided that Aravago demonstrates that the tour operator has complied with its statutory obligations (Articles 12–15 PRG)

9.2. Aravago shall not be liable for the provision of the services brokered.

9.3. In the travel confirmation, Aravago shall inform the Traveller concerning the name and address of the tour operator and, if applicable, the insurer, unless this information is already available.

9.4. Customer requests (e.g. sea view) are non-binding and do not establish any entitlement unless and until they have been confirmed by the tour operator in accordance with Article 7(2)(a) PRG. A customer request noted by Aravago does not constitute a binding commitment, but only a statement of intention to forward and examine the request.

10. Liability for inadequate performance

10.1. Aravago shall be liable to the Traveller for any losses resulting from breaches of duty, unless it is able to demonstrate that there was no wilful intent or gross negligence.

11. Duty to cooperate of the Traveller

11.1. The Traveller must provide Aravago with all personal (e.g. date of birth, nationality) and factual information (e.g. medications taken, prosthetics, animals) that is materially relevant for the package holiday in a timely manner, accurately and in full.

11.2. The Traveller must inform Aravago concerning all relevant circumstances relating to themselves and fellow Travellers (e.g. allergies, mobility restrictions, health status) in a timely manner – if necessary, along with valid proof (e.g. medical certificate) – if these are materially relevant for the travel offer or the provision of the package tour.

11.3. It is recommended that Travellers with limited mobility or special needs (e.g. specific medication) have their ability to travel assessed by a doctor before booking. The Traveller must inform Aravago immediately if any impairment arises after the contract has been concluded but before the start of the trip (written notification is recommended). Aravago shall then make a decision concerning participation or potential withdrawal from the contract. Aravago shall be entitled to full compensation in the event of withdrawal by Aravago if the Traveller does not fulfil this duty to provide information.

11.4. The Traveller must check all contractual documents transmitted by Aravago (e.g. travel contract, booking confirmation, vouchers) for accuracy and completeness. In case of errors or discrepancies, he must inform Aravago immediately, preferably in writing, so that they can be corrected. The Traveller shall bear any additional costs arising as a result of incorrect information (see Section III, points 16 et seq).

12. Payment processing

12.1. If Aravago issues invoices for tourism services and accepts payments, this shall be done in the name of and on behalf of the respective tour operator or individual service provider. This shall occur on the basis of the information provided by the tour operator/individual service provider.

12.2. Unless agreed otherwise, payment for services brokered shall be made in full within 30 days. If the booking is made less than 20 days before departure, payment is due immediately. Travel documents will not be sent or handed over unless and until payment has been made. The obligation to pay a deposit and the due date are specified in the booking confirmation. Payment methods are listed separately for each trip and may vary.

12.3. If the Traveller chooses to pay by credit card or debit card, he authorises Aravago and/or the tour operator to collect the price owed using the credit card details or to forward them to the tour operator.

12.4. Personal data (credit card number, account number, bank code, name, address) are encrypted with 128-bit SSL for credit card or direct debit payments over the internet. Aravago’s Privacy Policy, which forms part of these GTC, is applicable. Aravago is not obliged to provide tickets or travel documents until payment has been received in full. However, the Traveller shall remain obliged to perform under the contract.

12.5. Even if Aravago receives payments, the compensation and cancellation fees of the respective tour operator shall apply. Aravago reserves the right to claim full compensation in the event of cancellation or rebooking.

III. ARAVAGO AS TOUR OPERATOR

13. Application of the Terms and Conditions to activities as a tour operator

13.1. The following Terms and Conditions apply to contracts concluded by Travellers with Aravago as a tour operator or through a travel agent.

14. Booking and travel confirmation

14.1. Bookings may be made in writing or verbally (at a distance) by phone. Verbal (distance) bookings will be confirmed by Aravago on a durable data medium (e.g. via email) with the consent of the Traveller. Once a binding booking has been placed, the Traveller shall receive a travel order according to law upon or shortly after the conclusion of the contract.

15. Change of Traveller

15.1. The Traveller may assign the contract in accordance with Article 8(1) PRG to another person if that person fulfils all of the contractual conditions. The assignment must be communicated to Aravago or the travel agent in writing or by email at least 7 days before the start of the trip. The assignor and the assignee shall be jointly liable for the outstanding travel price as well as for any additional costs incurred. In addition, a separate rebooking fee specified by Aravago shall also apply.

16. Rebooking

16.1. At the request of the Traveller, Aravago can make a rebooking (e.g. change of travel date, destination or individual service provider) up to seven days before the start of the trip, where this is possible. A separate rebooking fee shall apply, which shall be comprised of the additional work and actual extra costs.

17. Contractual content, information and other ancillary services

17.1. In addition to the statutory information requirements (Articles 5, 6 and 16 PRG), Aravago shall provide comprehensive information concerning the services offered. Unless agreed otherwise, the service description valid at the time of booking shall form part of the contract.

18. Customary local standards

18.1. Aravago shall present the package tour requested by the Traveller, taking into account the local circumstances of the respective destination country/locality as well as any specific features associated with the package tour (e.g. expedition holidays) to the best of its knowledge. There shall be no obligation to provide information concerning generally known conditions (e.g. the topography, climate, flora and fauna of the destination desired by the Traveller etc.). As a general rule, it shall be assumed that the Traveller has intentionally chosen a different environment, and that the standard, equipment, food (especially spices) and hygiene will be aligned with the respective regional standards/criteria customary for the destination.

19. Special risks and individual responsibility

19.1. In situations involving travel with increased risk (e.g. expeditions, sports or activity holidays), Aravago is not liable for any resulting damages or accidents. The foregoing shall be without prejudice to the obligation to prepare for the trip and select service partners with care.

19.2. Package holidays often involve a change in the usual environment. Impacts such as stress, nausea, fatigue, digestive problems or specific risks (e.g. ear pain while diving, altitude sickness or sea sickness) fall within the responsibility of the Traveller.

19.3. If the Traveller declines services for any such reasons or withdraws from the contract, there shall be no entitlement to invoke a warranty or to a refund for unused services.

20. Warranty, liability and defects

20.1. In the event of non-performance or inadequate performance, the Traveller shall be entitled to a warranty in accordance with Articles 12 and 13 PRG, provided that he is not at fault. Aravago must rectify any defects, unless this is impossible or would entail disproportionate effort (Article 12(3) PRG). The Traveller shall only have further rights to redress according to Article 12(4) to (8) PRG if a remedy is unsuccessful or unreasonable. In this regard, the Traveller must set Aravago a reasonable grace period to rectify the issue – unless Aravago refuses to offer a remedy or immediate action is necessary.

20.2. In the event of culpable breach of duty by Aravago or its vicarious agents, there shall be a right to claim damages according to Article 13(2) PRG – including for the inability to benefit from a trip in the event of serious defects. No liability shall arise if:

- the Traveller or an external third party caused the breach of contract, which was not foreseeable or preventable;

- exceptional and unavoidable circumstances obtained;

- the relevant issue concerned the general risks of life (e.g. climate, physical reactions, personal belongings).

20.3. Travellers must comply with local regulations, instructions and safety rules. Aravago shall not be liable for any shortcoming by the Traveller or for any services booked independently on site with third parties. No liability shall be incurred for valuables taken on holiday, except in cases involving wilful intent or gross negligence, unless they have been expressly taken into custody.

20.4. Any breaches of contract must be reported immediately on site – to Aravago, to a designated contact on site or to the travel agent. If a report is not made, this may establish contributory negligence and compensation may be reduced. No liability shall be incurred for disruptions or damages arising in relation to third-party services that have purely been brokered.

21. Invocation of claims and limitation period

21.1. In the interest of swift clarification and the avoidance of any difficulties relating to evidence, all claims should be directly to Aravago or through the travel agent made as early as possible after returning, including a full and specific description. Warranty claims may be brought within two years. Claims for damages are subject to a three-year limitation period.

22. Withdrawal from the contract by the Traveller

22.1. Withdrawal without a cancellation fee

22.1.1. The Traveller may withdraw from the contract free of charge if:

- Aravago changes any of the essential characteristics of the trip (Article 10 PRG);

- any special wishes of the Traveller cannot be fulfilled (Article 7 PRG);

- the cost of the trip is increased by more than 8% (Article 9 PRG);

- unavoidable and exceptional circumstances at the destination significantly affect performance (Article 11 PRG).

22.1.2. In such cases, Aravago must:

- inform the Traveller clearly and understandably on a durable data medium;

- set an appropriate deadline for a decision (approval or withdrawal).

22.1.3. If no decision is made within this period, the change shall be deemed to have been accepted. This consequence must be explicitly indicated.

22.2. Replacement trip

22.2.1. In the event of a permissible withdrawal, the Traveller may agree to an equivalent or higher-value replacement trip, if available. If it is cheaper or of lower quality, he shall be entitled to a price reduction.

22.3. Cancellation with cancellation fee

22.3.1. Aravago will charge a cancellation fee if the Traveller withdraws for other reasons. This is dependent upon:

- the date of withdrawal;

- the nature of the trip;

- any expenses saved;

- any amounts received through resale.

22.3.2. The cancellations per person are (in addition to a CHF 150 handling fee):

- up to 30 days before travel: 30% of the trip price

- 29–25 days before travel: 40% of the trip price

- 24–20 days before travel: 50% of the trip price

- 19–15 days before travel: 70% of the trip price

- 14 or fewer days before travel: 100 % of the trip price

22.4. Special arrangements:

22.4.1. For certain offers (e.g. scheduled flights, flight-only, fly & drive, hotel bed banks), a 100% cancellation fee is applicable from the time of booking.

22.4.2. An additional processing fee per person is due for any subsequent changes (e. g. name changes, rebooking):

- Package holiday: CHF 50.00

- Scheduled flights: CHF 80.00

- Hotels & other services: CHF 50.00

22.4.3. Notice of withdrawal must be given by email or registered letter.

22.5. No-show

22.5.1. If the Traveller fails to start the trip without good reason, e.g. due to negligence or chance, and does not subsequently claim the services, 100% of the trip price shall be deemed to be due.

23. Withdrawal from the contract by Aravago before the start of the trip.

23.1. Minimum number of participants not reached

23.1.1. Aravago may withdraw from the contract before the start of the trip if the minimum number of participants announced is not reached, provided that withdrawal has been communicated in writing in good time:

- up to 20 days before departure (for trips longer than 6 days);

- up to 7 days before departure (for trips lasting 2–6 days);

- up to 48 hours before departure (for trips shorter than 2 days).

23.1.2. The Traveller can claim flat-rate compensation of CHF 200.00, except in the event of fault on the part of Aravago over and above slight negligence.

23.2. Unavoidable, exceptional circumstances

23.2.1. Aravago may also withdraw from the contract if Aravago is unable to perform the contract due to external circumstances (e.g. natural disasters, political unrest) through no fault of its own.

23.3. Consequences

23.3.1. In such cases, the Traveller will be reimbursed all payments made within 14 days. He may book a replacement trip upon request. Any further compensation is excluded.

24. Cancellation by Aravago after the start of the trip

24.1. Aravago may withdraw from the contract if the Traveller disrupts the trip significantly through grossly inappropriate behaviour (e.g. despite a warning) during a group trip. In such an eventuality, the Traveller shall be obliged to pay compensation if he was at fault.

25. Amendment of the contract

25.1. Price changes

25.1.1. Aravago may increase the travel price confirmed up to 20 days before the start of the trip if the respective reasons fall beyond its control. Permissible reasons are exclusively:

- an increase in transport costs, for example due to fuel costs or energy costs;

- an increase in taxes or levies, e.g. port taxes, airport taxes or tourist taxes imposed by third parties not directly involved in the package holiday;

- changes to exchange rates that are relevant for the trip.

25.1.2. The Traveller shall be entitled to a price reduction for the same reasons if the respective costs decline.

25.2. Performance changes

25.2.1. The provisions of Section 20 (Legal bases for warranties) shall apply, mutatis mutandis, for any changes occurring after the start of the trip that are attributable to Aravago.

25.2.2. If it transpires after departure that a significant part of the agreed travel services:

- will not be provided in accordance with the contract, or

- can no longer be provided,

then Aravago shall be obliged, at no additional cost to the Traveller:

- to make appropriate replacement arrangements to continue the trip,

- that are as similar in value to or of higher value than the originally agreed services.

25.2.3. This obligation shall also apply if the Traveller cannot be returned home as agreed under contract.

25.2.4. If the other arrangements offered by the tour operator result in a lower quality of the package holiday compared to the contractually agreed services, the tour operator must grant the Traveller an appropriate price reduction. The Traveller may only reject the proposed alternative arrangements if they are not comparable to the services agreed upon in the package holiday contract or if the price reduction granted is not reasonable.

26. Insurance

26.1. Travellers are explicitly advised to take out travel cancellation insurance as well as insurance to cover the costs of assistance, particularly for repatriation in the event of accident, illness or death.

27. People with reduced mobility

27.1. The suitability of a package depends on the individual circumstances. Particular attention should be paid to the nature of the restriction, the extent of the restriction, the mode of travel, the destination, the means of transport and the accommodation. Passengers with reduced mobility must enquire with Aravago before making a booking in order to determine whether the trip is suitable for their needs. Even if the trip is generally suitable, individual services (e.g. pool, wellness area) may not be usable or may only be usable to a limited extent. Aravago or an individual service provider may refuse a booking if the safe and effective provision of the trip cannot be guaranteed. Transport or accommodation may be denied if Aravago is not informed in a timely manner and in full concerning the mobility restriction.

28. Provision of information to third parties

28.1. Aravago will not provide any information concerning names or whereabouts – even under urgent circumstances – without the explicit consent of the Traveller. The costs of sending any urgent messages shall be borne by the Traveller.

29. Payment processing

29.1. Unless agreed otherwise, the trip price shall be paid into the specified account within 30 days of receipt of the package holiday contract.

29.2. For bookings made 20 days before departure, the entire trip price is due immediately.

29.3. In the event of delayed or incomplete payment, Aravago may withdraw from the contract after a reminder, upon expiry of a grace period, and claim compensation for losses.

29.4. The right to a price reduction or compensation under the PRG does not affect the rights of Travellers under Regulation (EC) No. 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (OJ L 46 of 17 February 2004, p. 1), Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations (OJ L 315 of 3 December 2007, p. 14), Regulation (EC) No. 392/2009 on the liability of carriers of passengers by sea (OJ L 131 of 28 May 2009, p. 24), Regulation (EU) No. 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway (OJ L 334 of 17 December 2010, p. 1) and Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport (OJ L 55 of 28 February 2011, p. 1), as well as under international agreements. A Traveller is entitled to make claims under both the PRG and the aforementioned EEA legislation, as well as under international agreements. However, any payment for losses or any price reduction granted under the PRG will be offset against the right to compensation or the right to a price reduction due under the aforementioned EEA legislation or international agreements, and vice versa.

III. ARAVAGO AS TOUR OPERATOR

13. Application of the Terms and Conditions to activities as a tour operator

13.1. The following Terms and Conditions apply to contracts concluded by Travellers with Aravago as a tour operator or through a travel agent.

14. Booking and travel confirmation

14.1. Bookings may be made in writing or verbally (at a distance) by phone. Verbal (distance) bookings will be confirmed by Aravago on a durable data medium (e.g. via email) with the consent of the Traveller. Once a binding booking has been placed, the Traveller shall receive a travel order according to law upon or shortly after the conclusion of the contract.

15. Change of Traveller

15.1. The Traveller may assign the contract in accordance with Article 8(1) PRG to another person if that person fulfils all of the contractual conditions. The assignment must be communicated to Aravago or the travel agent in writing or by email at least 7 days before the start of the trip. The assignor and the assignee shall be jointly liable for the outstanding travel price as well as for any additional costs incurred. In addition, a separate rebooking fee specified by Aravago shall also apply.

16. Rebooking

16.1. At the request of the Traveller, Aravago can make a rebooking (e.g. change of travel date, destination or individual service provider) up to seven days before the start of the trip, where this is possible. A separate rebooking fee shall apply, which shall be comprised of the additional work and actual extra costs.

17. Contractual content, information and other ancillary services

17.1. In addition to the statutory information requirements (Articles 5, 6 and 16 PRG), Aravago shall provide comprehensive information concerning the services offered. Unless agreed otherwise, the service description valid at the time of booking shall form part of the contract.

18. Customary local standards

18.1. Aravago shall present the package tour requested by the Traveller, taking into account the local circumstances of the respective destination country/locality as well as any specific features associated with the package tour (e.g. expedition holidays) to the best of its knowledge. There shall be no obligation to provide information concerning generally known conditions (e.g. the topography, climate, flora and fauna of the destination desired by the Traveller etc.). As a general rule, it shall be assumed that the Traveller has intentionally chosen a different environment, and that the standard, equipment, food (especially spices) and hygiene will be aligned with the respective regional standards/criteria customary for the destination.

19. Special risks and individual responsibility

19.1. In situations involving travel with increased risk (e.g. expeditions, sports or activity holidays), Aravago is not liable for any resulting damages or accidents. The foregoing shall be without prejudice to the obligation to prepare for the trip and select service partners with care.

19.2. Package holidays often involve a change in the usual environment. Impacts such as stress, nausea, fatigue, digestive problems or specific risks (e.g. ear pain while diving, altitude sickness or sea sickness) fall within the responsibility of the Traveller.

19.3. If the Traveller declines services for any such reasons or withdraws from the contract, there shall be no entitlement to invoke a warranty or to a refund for unused services.

20. Warranty, liability and defects

20.1. In the event of non-performance or inadequate performance, the Traveller shall be entitled to a warranty in accordance with Articles 12 and 13 PRG, provided that he is not at fault. Aravago must rectify any defects, unless this is impossible or would entail disproportionate effort (Article 12(3) PRG). The Traveller shall only have further rights to redress according to Article 12(4) to (8) PRG if a remedy is unsuccessful or unreasonable. In this regard, the Traveller must set Aravago a reasonable grace period to rectify the issue – unless Aravago refuses to offer a remedy or immediate action is necessary.

20.2. In the event of culpable breach of duty by Aravago or its vicarious agents, there shall be a right to claim damages according to Article 13(2) PRG – including for the inability to benefit from a trip in the event of serious defects. No liability shall arise if:

- the Traveller or an external third party caused the breach of contract, which was not foreseeable or preventable;

- exceptional and unavoidable circumstances obtained;

- the relevant issue concerned the general risks of life (e.g. climate, physical reactions, personal belongings).

20.3. Travellers must comply with local regulations, instructions and safety rules. Aravago shall not be liable for any shortcoming by the Traveller or for any services booked independently on site with third parties. No liability shall be incurred for valuables taken on holiday, except in cases involving wilful intent or gross negligence, unless they have been expressly taken into custody.

20.4. Any breaches of contract must be reported immediately on site – to Aravago, to a designated contact on site or to the travel agent. If a report is not made, this may establish contributory negligence and compensation may be reduced. No liability shall be incurred for disruptions or damages arising in relation to third-party services that have purely been brokered.

21. Invocation of claims and limitation period

21.1. In the interest of swift clarification and the avoidance of any difficulties relating to evidence, all claims should be directly to Aravago or through the travel agent made as early as possible after returning, including a full and specific description. Warranty claims may be brought within two years. Claims for damages are subject to a three-year limitation period.

22. Withdrawal from the contract by the Traveller

22.1. Withdrawal without a cancellation fee

22.1.1. The Traveller may withdraw from the contract free of charge if:

- Aravago changes any of the essential characteristics of the trip (Article 10 PRG);

- any special wishes of the Traveller cannot be fulfilled (Article 7 PRG);

- the cost of the trip is increased by more than 8% (Article 9 PRG);

- unavoidable and exceptional circumstances at the destination significantly affect performance (Article 11 PRG).

22.1.2. In such cases, Aravago must:

- inform the Traveller clearly and understandably on a durable data medium;

- set an appropriate deadline for a decision (approval or withdrawal).

22.1.3. If no decision is made within this period, the change shall be deemed to have been accepted. This consequence must be explicitly indicated.

22.2. Replacement trip

22.2.1. In the event of a permissible withdrawal, the Traveller may agree to an equivalent or higher-value replacement trip, if available. If it is cheaper or of lower quality, he shall be entitled to a price reduction.

22.3. Cancellation with cancellation fee

22.3.1. Aravago will charge a cancellation fee if the Traveller withdraws for other reasons. This is dependent upon:

- the date of withdrawal;

- the nature of the trip;

- any expenses saved;

- any amounts received through resale.

22.3.2. The cancellations per person are (in addition to a CHF 150 handling fee):

- up to 30 days before travel: 30% of the trip price

- 29–25 days before travel: 40% of the trip price

- 24–20 days before travel: 50% of the trip price

- 19–15 days before travel: 70% of the trip price

- 14 or fewer days before travel: 100 % of the trip price

22.4. Special arrangements:

22.4.1. For certain offers (e.g. scheduled flights, flight-only, fly & drive, hotel bed banks), a 100% cancellation fee is applicable from the time of booking.

22.4.2. An additional processing fee per person is due for any subsequent changes (e. g. name changes, rebooking):

- Package holiday: CHF 50.00

- Scheduled flights: CHF 80.00

- Hotels & other services: CHF 50.00

22.4.3. Notice of withdrawal must be given by email or registered letter.

22.5. No-show

22.5.1. If the Traveller fails to start the trip without good reason, e.g. due to negligence or chance, and does not subsequently claim the services, 100% of the trip price shall be deemed to be due.

23. Withdrawal from the contract by Aravago before the start of the trip.

23.1. Minimum number of participants not reached

23.1.1. Aravago may withdraw from the contract before the start of the trip if the minimum number of participants announced is not reached, provided that withdrawal has been communicated in writing in good time:

- up to 20 days before departure (for trips longer than 6 days);

- up to 7 days before departure (for trips lasting 2–6 days);

- up to 48 hours before departure (for trips shorter than 2 days).

23.1.2. The Traveller can claim flat-rate compensation of CHF 200.00, except in the event of fault on the part of Aravago over and above slight negligence.

23.2. Unavoidable, exceptional circumstances

23.2.1. Aravago may also withdraw from the contract if Aravago is unable to perform the contract due to external circumstances (e.g. natural disasters, political unrest) through no fault of its own.

23.3. Consequences

23.3.1. In such cases, the Traveller will be reimbursed all payments made within 14 days. He may book a replacement trip upon request. Any further compensation is excluded.

24. Cancellation by Aravago after the start of the trip

24.1. Aravago may withdraw from the contract if the Traveller disrupts the trip significantly through grossly inappropriate behaviour (e.g. despite a warning) during a group trip. In such an eventuality, the Traveller shall be obliged to pay compensation if he was at fault.

25. Amendment of the contract

25.1. Price changes

25.1.1. Aravago may increase the travel price confirmed up to 20 days before the start of the trip if the respective reasons fall beyond its control. Permissible reasons are exclusively:

- an increase in transport costs, for example due to fuel costs or energy costs;

- an increase in taxes or levies, e.g. port taxes, airport taxes or tourist taxes imposed by third parties not directly involved in the package holiday;

- changes to exchange rates that are relevant for the trip.

25.1.2. The Traveller shall be entitled to a price reduction for the same reasons if the respective costs decline.

25.2. Performance changes

25.2.1. The provisions of Section 20 (Legal bases for warranties) shall apply, mutatis mutandis, for any changes occurring after the start of the trip that are attributable to Aravago.

25.2.2. If it transpires after departure that a significant part of the agreed travel services:

- will not be provided in accordance with the contract, or

- can no longer be provided,

then Aravago shall be obliged, at no additional cost to the Traveller:

- to make appropriate replacement arrangements to continue the trip,

- that are as similar in value to or of higher value than the originally agreed services.

25.2.3. This obligation shall also apply if the Traveller cannot be returned home as agreed under contract.

25.2.4. If the other arrangements offered by the tour operator result in a lower quality of the package holiday compared to the contractually agreed services, the tour operator must grant the Traveller an appropriate price reduction. The Traveller may only reject the proposed alternative arrangements if they are not comparable to the services agreed upon in the package holiday contract or if the price reduction granted is not reasonable.

26. Insurance

26.1. Travellers are explicitly advised to take out travel cancellation insurance as well as insurance to cover the costs of assistance, particularly for repatriation in the event of accident, illness or death.

27. People with reduced mobility

27.1. The suitability of a package depends on the individual circumstances. Particular attention should be paid to the nature of the restriction, the extent of the restriction, the mode of travel, the destination, the means of transport and the accommodation. Passengers with reduced mobility must enquire with Aravago before making a booking in order to determine whether the trip is suitable for their needs. Even if the trip is generally suitable, individual services (e.g. pool, wellness area) may not be usable or may only be usable to a limited extent. Aravago or an individual service provider may refuse a booking if the safe and effective provision of the trip cannot be guaranteed. Transport or accommodation may be denied if Aravago is not informed in a timely manner and in full concerning the mobility restriction.

28. Provision of information to third parties

28.1. Aravago will not provide any information concerning names or whereabouts – even under urgent circumstances – without the explicit consent of the Traveller. The costs of sending any urgent messages shall be borne by the Traveller.

29. Payment processing

29.1. Unless agreed otherwise, the trip price shall be paid into the specified account within 30 days of receipt of the package holiday contract.

29.2. For bookings made 20 days before departure, the entire trip price is due immediately.

29.3. In the event of delayed or incomplete payment, Aravago may withdraw from the contract after a reminder, upon expiry of a grace period, and claim compensation for losses.

29.4. The right to a price reduction or compensation under the PRG does not affect the rights of Travellers under Regulation (EC) No. 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (OJ L 46 of 17 February 2004, p. 1), Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations (OJ L 315 of 3 December 2007, p. 14), Regulation (EC) No. 392/2009 on the liability of carriers of passengers by sea (OJ L 131 of 28 May 2009, p. 24), Regulation (EU) No. 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway (OJ L 334 of 17 December 2010, p. 1) and Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport (OJ L 55 of 28 February 2011, p. 1), as well as under international agreements. A Traveller is entitled to make claims under both the PRG and the aforementioned EEA legislation, as well as under international agreements. However, any payment for losses or any price reduction granted under the PRG will be offset against the right to compensation or the right to a price reduction due under the aforementioned EEA legislation or international agreements, and vice versa.

III. ARAVAGO AS TOUR OPERATOR

13. Application of the Terms and Conditions to activities as a tour operator

13.1. The following Terms and Conditions apply to contracts concluded by Travellers with Aravago as a tour operator or through a travel agent.

14. Booking and travel confirmation

14.1. Bookings may be made in writing or verbally (at a distance) by phone. Verbal (distance) bookings will be confirmed by Aravago on a durable data medium (e.g. via email) with the consent of the Traveller. Once a binding booking has been placed, the Traveller shall receive a travel order according to law upon or shortly after the conclusion of the contract.

15. Change of Traveller

15.1. The Traveller may assign the contract in accordance with Article 8(1) PRG to another person if that person fulfils all of the contractual conditions. The assignment must be communicated to Aravago or the travel agent in writing or by email at least 7 days before the start of the trip. The assignor and the assignee shall be jointly liable for the outstanding travel price as well as for any additional costs incurred. In addition, a separate rebooking fee specified by Aravago shall also apply.

16. Rebooking

16.1. At the request of the Traveller, Aravago can make a rebooking (e.g. change of travel date, destination or individual service provider) up to seven days before the start of the trip, where this is possible. A separate rebooking fee shall apply, which shall be comprised of the additional work and actual extra costs.

17. Contractual content, information and other ancillary services

17.1. In addition to the statutory information requirements (Articles 5, 6 and 16 PRG), Aravago shall provide comprehensive information concerning the services offered. Unless agreed otherwise, the service description valid at the time of booking shall form part of the contract.

18. Customary local standards

18.1. Aravago shall present the package tour requested by the Traveller, taking into account the local circumstances of the respective destination country/locality as well as any specific features associated with the package tour (e.g. expedition holidays) to the best of its knowledge. There shall be no obligation to provide information concerning generally known conditions (e.g. the topography, climate, flora and fauna of the destination desired by the Traveller etc.). As a general rule, it shall be assumed that the Traveller has intentionally chosen a different environment, and that the standard, equipment, food (especially spices) and hygiene will be aligned with the respective regional standards/criteria customary for the destination.

19. Special risks and individual responsibility

19.1. In situations involving travel with increased risk (e.g. expeditions, sports or activity holidays), Aravago is not liable for any resulting damages or accidents. The foregoing shall be without prejudice to the obligation to prepare for the trip and select service partners with care.

19.2. Package holidays often involve a change in the usual environment. Impacts such as stress, nausea, fatigue, digestive problems or specific risks (e.g. ear pain while diving, altitude sickness or sea sickness) fall within the responsibility of the Traveller.

19.3. If the Traveller declines services for any such reasons or withdraws from the contract, there shall be no entitlement to invoke a warranty or to a refund for unused services.

20. Warranty, liability and defects

20.1. In the event of non-performance or inadequate performance, the Traveller shall be entitled to a warranty in accordance with Articles 12 and 13 PRG, provided that he is not at fault. Aravago must rectify any defects, unless this is impossible or would entail disproportionate effort (Article 12(3) PRG). The Traveller shall only have further rights to redress according to Article 12(4) to (8) PRG if a remedy is unsuccessful or unreasonable. In this regard, the Traveller must set Aravago a reasonable grace period to rectify the issue – unless Aravago refuses to offer a remedy or immediate action is necessary.

20.2. In the event of culpable breach of duty by Aravago or its vicarious agents, there shall be a right to claim damages according to Article 13(2) PRG – including for the inability to benefit from a trip in the event of serious defects. No liability shall arise if:

- the Traveller or an external third party caused the breach of contract, which was not foreseeable or preventable;

- exceptional and unavoidable circumstances obtained;

- the relevant issue concerned the general risks of life (e.g. climate, physical reactions, personal belongings).

20.3. Travellers must comply with local regulations, instructions and safety rules. Aravago shall not be liable for any shortcoming by the Traveller or for any services booked independently on site with third parties. No liability shall be incurred for valuables taken on holiday, except in cases involving wilful intent or gross negligence, unless they have been expressly taken into custody.

20.4. Any breaches of contract must be reported immediately on site – to Aravago, to a designated contact on site or to the travel agent. If a report is not made, this may establish contributory negligence and compensation may be reduced. No liability shall be incurred for disruptions or damages arising in relation to third-party services that have purely been brokered.

21. Invocation of claims and limitation period

21.1. In the interest of swift clarification and the avoidance of any difficulties relating to evidence, all claims should be directly to Aravago or through the travel agent made as early as possible after returning, including a full and specific description. Warranty claims may be brought within two years. Claims for damages are subject to a three-year limitation period.

22. Withdrawal from the contract by the Traveller

22.1. Withdrawal without a cancellation fee

22.1.1. The Traveller may withdraw from the contract free of charge if:

- Aravago changes any of the essential characteristics of the trip (Article 10 PRG);

- any special wishes of the Traveller cannot be fulfilled (Article 7 PRG);

- the cost of the trip is increased by more than 8% (Article 9 PRG);

- unavoidable and exceptional circumstances at the destination significantly affect performance (Article 11 PRG).

22.1.2. In such cases, Aravago must:

- inform the Traveller clearly and understandably on a durable data medium;

- set an appropriate deadline for a decision (approval or withdrawal).

22.1.3. If no decision is made within this period, the change shall be deemed to have been accepted. This consequence must be explicitly indicated.

22.2. Replacement trip

22.2.1. In the event of a permissible withdrawal, the Traveller may agree to an equivalent or higher-value replacement trip, if available. If it is cheaper or of lower quality, he shall be entitled to a price reduction.

22.3. Cancellation with cancellation fee

22.3.1. Aravago will charge a cancellation fee if the Traveller withdraws for other reasons. This is dependent upon:

- the date of withdrawal;

- the nature of the trip;

- any expenses saved;

- any amounts received through resale.

22.3.2. The cancellations per person are (in addition to a CHF 150 handling fee):

- up to 30 days before travel: 30% of the trip price

- 29–25 days before travel: 40% of the trip price

- 24–20 days before travel: 50% of the trip price

- 19–15 days before travel: 70% of the trip price

- 14 or fewer days before travel: 100 % of the trip price

22.4. Special arrangements:

22.4.1. For certain offers (e.g. scheduled flights, flight-only, fly & drive, hotel bed banks), a 100% cancellation fee is applicable from the time of booking.

22.4.2. An additional processing fee per person is due for any subsequent changes (e. g. name changes, rebooking):

- Package holiday: CHF 50.00

- Scheduled flights: CHF 80.00

- Hotels & other services: CHF 50.00

22.4.3. Notice of withdrawal must be given by email or registered letter.

22.5. No-show

22.5.1. If the Traveller fails to start the trip without good reason, e.g. due to negligence or chance, and does not subsequently claim the services, 100% of the trip price shall be deemed to be due.

23. Withdrawal from the contract by Aravago before the start of the trip.

23.1. Minimum number of participants not reached

23.1.1. Aravago may withdraw from the contract before the start of the trip if the minimum number of participants announced is not reached, provided that withdrawal has been communicated in writing in good time:

- up to 20 days before departure (for trips longer than 6 days);

- up to 7 days before departure (for trips lasting 2–6 days);

- up to 48 hours before departure (for trips shorter than 2 days).

23.1.2. The Traveller can claim flat-rate compensation of CHF 200.00, except in the event of fault on the part of Aravago over and above slight negligence.

23.2. Unavoidable, exceptional circumstances

23.2.1. Aravago may also withdraw from the contract if Aravago is unable to perform the contract due to external circumstances (e.g. natural disasters, political unrest) through no fault of its own.

23.3. Consequences

23.3.1. In such cases, the Traveller will be reimbursed all payments made within 14 days. He may book a replacement trip upon request. Any further compensation is excluded.

24. Cancellation by Aravago after the start of the trip

24.1. Aravago may withdraw from the contract if the Traveller disrupts the trip significantly through grossly inappropriate behaviour (e.g. despite a warning) during a group trip. In such an eventuality, the Traveller shall be obliged to pay compensation if he was at fault.

25. Amendment of the contract

25.1. Price changes

25.1.1. Aravago may increase the travel price confirmed up to 20 days before the start of the trip if the respective reasons fall beyond its control. Permissible reasons are exclusively:

- an increase in transport costs, for example due to fuel costs or energy costs;

- an increase in taxes or levies, e.g. port taxes, airport taxes or tourist taxes imposed by third parties not directly involved in the package holiday;

- changes to exchange rates that are relevant for the trip.

25.1.2. The Traveller shall be entitled to a price reduction for the same reasons if the respective costs decline.

25.2. Performance changes

25.2.1. The provisions of Section 20 (Legal bases for warranties) shall apply, mutatis mutandis, for any changes occurring after the start of the trip that are attributable to Aravago.

25.2.2. If it transpires after departure that a significant part of the agreed travel services:

- will not be provided in accordance with the contract, or

- can no longer be provided,

then Aravago shall be obliged, at no additional cost to the Traveller:

- to make appropriate replacement arrangements to continue the trip,

- that are as similar in value to or of higher value than the originally agreed services.

25.2.3. This obligation shall also apply if the Traveller cannot be returned home as agreed under contract.

25.2.4. If the other arrangements offered by the tour operator result in a lower quality of the package holiday compared to the contractually agreed services, the tour operator must grant the Traveller an appropriate price reduction. The Traveller may only reject the proposed alternative arrangements if they are not comparable to the services agreed upon in the package holiday contract or if the price reduction granted is not reasonable.

26. Insurance

26.1. Travellers are explicitly advised to take out travel cancellation insurance as well as insurance to cover the costs of assistance, particularly for repatriation in the event of accident, illness or death.

27. People with reduced mobility

27.1. The suitability of a package depends on the individual circumstances. Particular attention should be paid to the nature of the restriction, the extent of the restriction, the mode of travel, the destination, the means of transport and the accommodation. Passengers with reduced mobility must enquire with Aravago before making a booking in order to determine whether the trip is suitable for their needs. Even if the trip is generally suitable, individual services (e.g. pool, wellness area) may not be usable or may only be usable to a limited extent. Aravago or an individual service provider may refuse a booking if the safe and effective provision of the trip cannot be guaranteed. Transport or accommodation may be denied if Aravago is not informed in a timely manner and in full concerning the mobility restriction.

28. Provision of information to third parties

28.1. Aravago will not provide any information concerning names or whereabouts – even under urgent circumstances – without the explicit consent of the Traveller. The costs of sending any urgent messages shall be borne by the Traveller.

29. Payment processing

29.1. Unless agreed otherwise, the trip price shall be paid into the specified account within 30 days of receipt of the package holiday contract.

29.2. For bookings made 20 days before departure, the entire trip price is due immediately.

29.3. In the event of delayed or incomplete payment, Aravago may withdraw from the contract after a reminder, upon expiry of a grace period, and claim compensation for losses.

29.4. The right to a price reduction or compensation under the PRG does not affect the rights of Travellers under Regulation (EC) No. 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (OJ L 46 of 17 February 2004, p. 1), Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations (OJ L 315 of 3 December 2007, p. 14), Regulation (EC) No. 392/2009 on the liability of carriers of passengers by sea (OJ L 131 of 28 May 2009, p. 24), Regulation (EU) No. 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway (OJ L 334 of 17 December 2010, p. 1) and Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport (OJ L 55 of 28 February 2011, p. 1), as well as under international agreements. A Traveller is entitled to make claims under both the PRG and the aforementioned EEA legislation, as well as under international agreements. However, any payment for losses or any price reduction granted under the PRG will be offset against the right to compensation or the right to a price reduction due under the aforementioned EEA legislation or international agreements, and vice versa.

III. ARAVAGO AS TOUR OPERATOR

13. Application of the Terms and Conditions to activities as a tour operator

13.1. The following Terms and Conditions apply to contracts concluded by Travellers with Aravago as a tour operator or through a travel agent.

14. Booking and travel confirmation

14.1. Bookings may be made in writing or verbally (at a distance) by phone. Verbal (distance) bookings will be confirmed by Aravago on a durable data medium (e.g. via email) with the consent of the Traveller. Once a binding booking has been placed, the Traveller shall receive a travel order according to law upon or shortly after the conclusion of the contract.

15. Change of Traveller

15.1. The Traveller may assign the contract in accordance with Article 8(1) PRG to another person if that person fulfils all of the contractual conditions. The assignment must be communicated to Aravago or the travel agent in writing or by email at least 7 days before the start of the trip. The assignor and the assignee shall be jointly liable for the outstanding travel price as well as for any additional costs incurred. In addition, a separate rebooking fee specified by Aravago shall also apply.

16. Rebooking

16.1. At the request of the Traveller, Aravago can make a rebooking (e.g. change of travel date, destination or individual service provider) up to seven days before the start of the trip, where this is possible. A separate rebooking fee shall apply, which shall be comprised of the additional work and actual extra costs.

17. Contractual content, information and other ancillary services

17.1. In addition to the statutory information requirements (Articles 5, 6 and 16 PRG), Aravago shall provide comprehensive information concerning the services offered. Unless agreed otherwise, the service description valid at the time of booking shall form part of the contract.

18. Customary local standards

18.1. Aravago shall present the package tour requested by the Traveller, taking into account the local circumstances of the respective destination country/locality as well as any specific features associated with the package tour (e.g. expedition holidays) to the best of its knowledge. There shall be no obligation to provide information concerning generally known conditions (e.g. the topography, climate, flora and fauna of the destination desired by the Traveller etc.). As a general rule, it shall be assumed that the Traveller has intentionally chosen a different environment, and that the standard, equipment, food (especially spices) and hygiene will be aligned with the respective regional standards/criteria customary for the destination.

19. Special risks and individual responsibility

19.1. In situations involving travel with increased risk (e.g. expeditions, sports or activity holidays), Aravago is not liable for any resulting damages or accidents. The foregoing shall be without prejudice to the obligation to prepare for the trip and select service partners with care.

19.2. Package holidays often involve a change in the usual environment. Impacts such as stress, nausea, fatigue, digestive problems or specific risks (e.g. ear pain while diving, altitude sickness or sea sickness) fall within the responsibility of the Traveller.

19.3. If the Traveller declines services for any such reasons or withdraws from the contract, there shall be no entitlement to invoke a warranty or to a refund for unused services.

20. Warranty, liability and defects

20.1. In the event of non-performance or inadequate performance, the Traveller shall be entitled to a warranty in accordance with Articles 12 and 13 PRG, provided that he is not at fault. Aravago must rectify any defects, unless this is impossible or would entail disproportionate effort (Article 12(3) PRG). The Traveller shall only have further rights to redress according to Article 12(4) to (8) PRG if a remedy is unsuccessful or unreasonable. In this regard, the Traveller must set Aravago a reasonable grace period to rectify the issue – unless Aravago refuses to offer a remedy or immediate action is necessary.

20.2. In the event of culpable breach of duty by Aravago or its vicarious agents, there shall be a right to claim damages according to Article 13(2) PRG – including for the inability to benefit from a trip in the event of serious defects. No liability shall arise if:

- the Traveller or an external third party caused the breach of contract, which was not foreseeable or preventable;

- exceptional and unavoidable circumstances obtained;

- the relevant issue concerned the general risks of life (e.g. climate, physical reactions, personal belongings).

20.3. Travellers must comply with local regulations, instructions and safety rules. Aravago shall not be liable for any shortcoming by the Traveller or for any services booked independently on site with third parties. No liability shall be incurred for valuables taken on holiday, except in cases involving wilful intent or gross negligence, unless they have been expressly taken into custody.

20.4. Any breaches of contract must be reported immediately on site – to Aravago, to a designated contact on site or to the travel agent. If a report is not made, this may establish contributory negligence and compensation may be reduced. No liability shall be incurred for disruptions or damages arising in relation to third-party services that have purely been brokered.

21. Invocation of claims and limitation period

21.1. In the interest of swift clarification and the avoidance of any difficulties relating to evidence, all claims should be directly to Aravago or through the travel agent made as early as possible after returning, including a full and specific description. Warranty claims may be brought within two years. Claims for damages are subject to a three-year limitation period.

22. Withdrawal from the contract by the Traveller

22.1. Withdrawal without a cancellation fee

22.1.1. The Traveller may withdraw from the contract free of charge if:

- Aravago changes any of the essential characteristics of the trip (Article 10 PRG);

- any special wishes of the Traveller cannot be fulfilled (Article 7 PRG);

- the cost of the trip is increased by more than 8% (Article 9 PRG);

- unavoidable and exceptional circumstances at the destination significantly affect performance (Article 11 PRG).

22.1.2. In such cases, Aravago must:

- inform the Traveller clearly and understandably on a durable data medium;

- set an appropriate deadline for a decision (approval or withdrawal).

22.1.3. If no decision is made within this period, the change shall be deemed to have been accepted. This consequence must be explicitly indicated.

22.2. Replacement trip

22.2.1. In the event of a permissible withdrawal, the Traveller may agree to an equivalent or higher-value replacement trip, if available. If it is cheaper or of lower quality, he shall be entitled to a price reduction.

22.3. Cancellation with cancellation fee

22.3.1. Aravago will charge a cancellation fee if the Traveller withdraws for other reasons. This is dependent upon:

- the date of withdrawal;

- the nature of the trip;

- any expenses saved;

- any amounts received through resale.

22.3.2. The cancellations per person are (in addition to a CHF 150 handling fee):

- up to 30 days before travel: 30% of the trip price

- 29–25 days before travel: 40% of the trip price

- 24–20 days before travel: 50% of the trip price

- 19–15 days before travel: 70% of the trip price

- 14 or fewer days before travel: 100 % of the trip price

22.4. Special arrangements:

22.4.1. For certain offers (e.g. scheduled flights, flight-only, fly & drive, hotel bed banks), a 100% cancellation fee is applicable from the time of booking.

22.4.2. An additional processing fee per person is due for any subsequent changes (e. g. name changes, rebooking):

- Package holiday: CHF 50.00

- Scheduled flights: CHF 80.00

- Hotels & other services: CHF 50.00

22.4.3. Notice of withdrawal must be given by email or registered letter.

22.5. No-show

22.5.1. If the Traveller fails to start the trip without good reason, e.g. due to negligence or chance, and does not subsequently claim the services, 100% of the trip price shall be deemed to be due.

23. Withdrawal from the contract by Aravago before the start of the trip.

23.1. Minimum number of participants not reached

23.1.1. Aravago may withdraw from the contract before the start of the trip if the minimum number of participants announced is not reached, provided that withdrawal has been communicated in writing in good time:

- up to 20 days before departure (for trips longer than 6 days);

- up to 7 days before departure (for trips lasting 2–6 days);

- up to 48 hours before departure (for trips shorter than 2 days).

23.1.2. The Traveller can claim flat-rate compensation of CHF 200.00, except in the event of fault on the part of Aravago over and above slight negligence.

23.2. Unavoidable, exceptional circumstances

23.2.1. Aravago may also withdraw from the contract if Aravago is unable to perform the contract due to external circumstances (e.g. natural disasters, political unrest) through no fault of its own.

23.3. Consequences

23.3.1. In such cases, the Traveller will be reimbursed all payments made within 14 days. He may book a replacement trip upon request. Any further compensation is excluded.

24. Cancellation by Aravago after the start of the trip

24.1. Aravago may withdraw from the contract if the Traveller disrupts the trip significantly through grossly inappropriate behaviour (e.g. despite a warning) during a group trip. In such an eventuality, the Traveller shall be obliged to pay compensation if he was at fault.

25. Amendment of the contract

25.1. Price changes

25.1.1. Aravago may increase the travel price confirmed up to 20 days before the start of the trip if the respective reasons fall beyond its control. Permissible reasons are exclusively:

- an increase in transport costs, for example due to fuel costs or energy costs;

- an increase in taxes or levies, e.g. port taxes, airport taxes or tourist taxes imposed by third parties not directly involved in the package holiday;

- changes to exchange rates that are relevant for the trip.

25.1.2. The Traveller shall be entitled to a price reduction for the same reasons if the respective costs decline.

25.2. Performance changes

25.2.1. The provisions of Section 20 (Legal bases for warranties) shall apply, mutatis mutandis, for any changes occurring after the start of the trip that are attributable to Aravago.

25.2.2. If it transpires after departure that a significant part of the agreed travel services:

- will not be provided in accordance with the contract, or

- can no longer be provided,

then Aravago shall be obliged, at no additional cost to the Traveller:

- to make appropriate replacement arrangements to continue the trip,

- that are as similar in value to or of higher value than the originally agreed services.

25.2.3. This obligation shall also apply if the Traveller cannot be returned home as agreed under contract.

25.2.4. If the other arrangements offered by the tour operator result in a lower quality of the package holiday compared to the contractually agreed services, the tour operator must grant the Traveller an appropriate price reduction. The Traveller may only reject the proposed alternative arrangements if they are not comparable to the services agreed upon in the package holiday contract or if the price reduction granted is not reasonable.

26. Insurance

26.1. Travellers are explicitly advised to take out travel cancellation insurance as well as insurance to cover the costs of assistance, particularly for repatriation in the event of accident, illness or death.

27. People with reduced mobility

27.1. The suitability of a package depends on the individual circumstances. Particular attention should be paid to the nature of the restriction, the extent of the restriction, the mode of travel, the destination, the means of transport and the accommodation. Passengers with reduced mobility must enquire with Aravago before making a booking in order to determine whether the trip is suitable for their needs. Even if the trip is generally suitable, individual services (e.g. pool, wellness area) may not be usable or may only be usable to a limited extent. Aravago or an individual service provider may refuse a booking if the safe and effective provision of the trip cannot be guaranteed. Transport or accommodation may be denied if Aravago is not informed in a timely manner and in full concerning the mobility restriction.

28. Provision of information to third parties

28.1. Aravago will not provide any information concerning names or whereabouts – even under urgent circumstances – without the explicit consent of the Traveller. The costs of sending any urgent messages shall be borne by the Traveller.

29. Payment processing

29.1. Unless agreed otherwise, the trip price shall be paid into the specified account within 30 days of receipt of the package holiday contract.

29.2. For bookings made 20 days before departure, the entire trip price is due immediately.

29.3. In the event of delayed or incomplete payment, Aravago may withdraw from the contract after a reminder, upon expiry of a grace period, and claim compensation for losses.

29.4. The right to a price reduction or compensation under the PRG does not affect the rights of Travellers under Regulation (EC) No. 261/2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (OJ L 46 of 17 February 2004, p. 1), Regulation (EC) No. 1371/2007 on rail passengers’ rights and obligations (OJ L 315 of 3 December 2007, p. 14), Regulation (EC) No. 392/2009 on the liability of carriers of passengers by sea (OJ L 131 of 28 May 2009, p. 24), Regulation (EU) No. 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway (OJ L 334 of 17 December 2010, p. 1) and Regulation (EU) No. 181/2011 concerning the rights of passengers in bus and coach transport (OJ L 55 of 28 February 2011, p. 1), as well as under international agreements. A Traveller is entitled to make claims under both the PRG and the aforementioned EEA legislation, as well as under international agreements. However, any payment for losses or any price reduction granted under the PRG will be offset against the right to compensation or the right to a price reduction due under the aforementioned EEA legislation or international agreements, and vice versa.

Aravago

Eschen, 7 July 2025

Aravago

Eschen, 7 July 2025

Aravago

Eschen, 7 July 2025

Aravago

Eschen, 7 July 2025

General Terms and Conditions